Product Protection Plans
We don't want to brag, but we are confident in the quality of our products! That's why your purchase comes standard with a 1 Year Manufacturer's Warranty. This covers any manufacturing defects during the first year of owning your Good Life product.
Want to protect your product longer? Good Life is now offering you three optional Protection Plans.
Each Protection Plan includes these great features:
- A Protection Plan can be added any time during your 90 day trial.
- All Protection Plans are 100% refundable under our Money Back Guarantee.
- No deductibles, restocking fees or other hidden fees - your only responsibility is shipping the product back to us.
- Your product will be replaced and shipped directly to you at no charge.
- Processing turnaround time is just 3-5 business days once your return is received.
3 Year Plan + Accidental Coverage
Is Fido a chewer? We understand that accidents happen. The Accidental Coverage Plan comes with all the great benefits of our regular Protection Plans, but adds a free "oops!" replacement. This covers any weather damage, drops, falls, kid damage, pet damage and more! We know the list could go on and on.
So stop worrying. If Fido thinks you've just received his newest chew toy, you're protected with the Accidental Coverage Plan. Be sure to add this extra coverage to your purchase today!
Here's How It Works:
In the unlikely event your product stops working, simply give us a call or send us an email. You can also request an RMA number online.
If you'd like to request a return or exchange via phone, simply call (02) 6766 5886. Our store hours are Monday through Friday from 8:30am to 5:30pm; Saturdays from 8:30am to 4:00pm, and Sundays from 10:00am to 3:00pm.
A Customer Care Representative will provide you with a Return Merchandise Authorization (RMA) number.
After receiving your RMA, simply send the device back to us and we'll replace it for free. It's that easy!
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The Fine Print
Plans apply only to the original purchaser. Products must be purchased directly from Good Life Inc. Under these Plans, the sole obligation of Good Life Inc. is to repair or replace the product, at Good Life Inc.'s discretion.
The standard 2 & 3 year Protection Plans do not cover damage occurring from (but not limited to) accidents, alterations, neglect, misuse or abuse, lack of reasonable or proper maintenance, and modifications or repairs not recommended or approved in writing by Good Life Inc.
For all Protection Plans, shipping costs to Good Life Inc. are the responsibility of the customer, and are non-refundable. Good Life Inc. will then ship your replacement unit to you free of charge. Please note that your Protection Plan timeframe does not start over when you receive a replacement.
The 3 Year Plan + Accidental Coverage includes 1 free “accidental damage” replacement on top of our regular 3 Year Protection Plan terms. The Accidental Coverage does not cover damage occurring from alterations, modifications or repairs not recommended or approved in writing by Good Life Inc.
A friendly Customer Care Representative will be happy to answer any questions you might have. Just give us a call or send us an email any time. We look forward to hearing from you and thanks for choosing Good Life! Contact Us